FAQ

Support · FAQ

Questions, answered straight

Forty-six of them, in six groups. Fit and sizing, what the modular system actually attaches to, what we will and will not claim about a product, and everything about orders, shipping and returns.

Shipping
Free, U.S. only
Processing
1–2 business days
Returns
30 days from delivery
Support
Mon–Fri, 9–6 ET

The modular system

Do ICONTACTIC pieces really attach to each other?

Yes. Bags carry the attachment surface, pouches and organizers carry the matching rear attachment, and belts carry pass-throughs. A pouch bought for a belt still mounts to a pack. The exact webbing spacing is published on each product page. See the Modular System collection for everything that shares it.

Will third-party MOLLE gear fit ICONTACTIC bags?

Gear built on standard modular webbing fits where the spacing matches ours. We publish the spacing rather than a brand compatibility list, so you can check yours against the number instead of trusting a logo. If your pouch is on non-standard spacing, it will not sit flat.

What is the difference between laser-cut and woven attachment panels?

Woven webbing is stitched rows of nylon; laser-cut is a single panel with slots cut through it. Laser-cut is thinner and lighter for the same grid, woven is more forgiving with older or thicker attachments. We cover the trade-off in Laser-cut vs woven MOLLE.

Where do I start if I am building a setup from scratch?

Start with the layer you wear every day and work outward: pocket, belt, then bag. EDC layers walks through the logic, and How to build a modular belt setup is the step-by-step for the belt itself.

Can I add pouches to a bag I already own from another brand?

If it has standard modular webbing at matching spacing, yes. Our pouches mount with a rear modular strap and metal snaps that weave through webbing, belts and compatible panels — nothing proprietary is required.

Is the inner belt included with the 1.75-inch outer equipment belt?

No. That product is the outer belt only; the inner belt is sold separately. The outer belt takes pouches and mounts built for 1.75-inch belts and for internal modular pass-throughs.

What is the 25 mm quick-connect buckle for?

Joining and quick-releasing 25 mm webbing on straps and compatible modular panels. It is made of PA66 nylon. We do not publish a load rating for it, because no documented test exists yet — it is for everyday gear, not life-safety use.

Do I need an account to order?

No. Checkout works without one, and we do not require you to create an account to place, track or return an order. Your order number is what we work from.

Fit & sizing

How do I choose a belt size?

Measure your waistline as shown in the size guide on the product page and match it to the published range. Do not go by your pants size — that is the single most common cause of a belt coming back. The size checkbox on the page exists to make you look at the guide first.

What is the difference between a Standard and a Custom-length crossbody strap?

Standard ships with the regular adjustable strap. Custom length is cut to the measurement you enter at checkout and made to order, one at a time, which is why it costs more and is final sale.

How do I measure for a custom strap?

Follow the guide on the product page: from the top of the shoulder, across the chest, to the opposite hip, in centimeters. Measure over the clothing you would normally wear with it, and measure twice — a custom cut cannot be undone.

Which magazines fit your pouches?

Fit is published as measured internal dimensions, not as a model list. Compare the measurement of what you carry against the range on the page. On the low-profile double pouch, Large covers full-size double-stack pistol magazines and Small covers compact single-stack and micro-compact magazines.

What is the difference between the three pouch mounts?

Belt passthrough is a fixed loop the belt runs through and is the flattest option. Adjustable belt loops wrap and cinch across a range of belt widths. Waistband clips hook over the waistband with no belt at all. The mount is part of the variant you order, so pick it before you add to cart.

Can I wear a low-profile pouch inside the waistband?

Yes. The low-profile pouches are shaped for inside or outside the waistband. Comfort depends on the mount you chose — the waistband clips are the no-belt option.

Will the radio carrier fit my radio?

Compare your radio’s dimensions with the published device size range on the product page. We state fit by measurement, not by model. The open layout keeps the keypad, screen and antenna clear, and a cinch cord plus a quick-release buckle hold the radio in place.

What laptop fits the 14L modular backpack?

The measured sleeve size goes on the page once we have the production unit in hand. Until then we publish no number rather than a guess. Every bag is photographed open and empty, so you can see the real layout before you order.

What colours are available?

Most pieces are Black and Green. The modular crossbody bag adds Grid White and Tan Brown, and the 1.75-inch outer equipment belt comes in Black, Coyote Brown, Ranger Green and Wolf Grey. Final colours are locked with each production run and shown on the product page.

Concealment & safety

Is a concealment carry bag a safe?

No. None of our products locks, and none prevents unauthorized access. A carry bag holds a firearm in a fixed, covered position while you are carrying it. It is not storage, and it is not a substitute for a locking safe.

Is the magnetic handgun mount a gun safe?

No. It is a fixed spot that holds a compatible handgun in position. It does not lock and it does not keep anyone out. Where you mount it, and who can reach it, is your decision and your responsibility.

Which firearms fit the concealment bags and the magnetic mount?

Only the combinations available in the product selector are supported. If your make and model is not listed, it is not supported yet — we do not claim a fit we have not measured.

What is the difference between Bag only and Bag + holster?

Bag only is the crossbody with its attachment panel and no holster. Bag + holster adds a holster built to the hand, make, model and colour you pick. You can start with Bag only and add any holster later that fits the attachment panel and fully covers the trigger guard.

Why can I not add my holster configuration to the cart?

One of the four selections is missing, or the combination is not supported. Adjust the selection, or choose Bag only and add a holster later.

Is the fabric ballistic or protective?

No. We do not describe any fabric we sell as ballistic or protective, and we never will unless a tested rating exists to put on the page. The verified fabric specification goes in the specification table.

How does the magnetic handgun mount install, and will it mark the finish?

An adhesive pad sets the position, four screws lock it down, and anchors are included for softer panels. Follow the instructions in the box. Keep the contact face clean — grit is what marks a finish, not the magnet.

Can I use the magnetic mount in a vehicle?

It goes on any solid surface that can carry the mounted weight: lower dash, console, seat base. Check your local laws on firearm storage and transport in vehicles before you install it. Magnetic mounts at home and in the vehicle covers placement and limits.

Materials & care

Are your bags waterproof or water resistant?

We do not claim water resistance on any product. If a tested rating comes in, it goes on that product page and not before. Treat the gear as nylon: it handles weather, it is not a dry bag.

What are your products made of?

It varies by product and every verified material is published on its own page. The 1.75-inch outer equipment belt is a 500D nylon sleeve over an internal stiffener with a metal quick-release buckle; the 25 mm quick-connect buckle is PA66 nylon. Fields still being measured on the production unit are marked pending rather than filled in with a supplier claim.

How do I clean nylon gear?

Spot clean with mild soap and cool water, work the hardware clean rather than soaking it, and air dry away from direct heat. No machine washing and no tumble drying. Full method in Cleaning and maintaining nylon gear.

Why does a maintenance mat come with a magnetic parts tray?

Because small screws and pins leave the bench and never come back. The tray holds ferrous parts while you work and the mat keeps the surface from getting scratched. It is the cheapest insurance in a cleaning kit.

How much weight will a buckle or catch hold?

We do not state a load rating until a documented test exists. Our hardware is designed for everyday gear, not for life-safety loads, fall arrest or lifting.

Do you offer a warranty?

Manufacturing defects are covered under our Return & Refund Policy: contact us within 7 days of delivery for anything defective, damaged or incorrect, and we replace it or refund you with a prepaid return label. Normal wear from use is not a defect.

Orders & shipping

Is shipping free?

Yes, on every order inside the United States, with no minimum.

Do you ship internationally?

Not at this time. We ship to addresses in the United States only, and we do not forward to a reshipper on your behalf.

How long until my order ships?

We pack and hand off orders within 1 to 2 business days, Monday to Friday, U.S. holidays excluded. That is processing time, not transit time.

How long does delivery take?

Once the box leaves our facility, delivery usually takes 3 to 5 business days depending on where you are. You get a shipping confirmation email with a tracking number, and tracking can take up to 24 hours to update after the carrier’s first scan.

Which carrier do you use?

USPS, UPS or FedEx. We choose the carrier per order based on destination, size and service, and we cannot guarantee a specific one.

Can I change or cancel my order?

Email support@icontactic.com as early as you can. We can only change or cancel an order while it is still with us, and processing runs 1 to 2 business days. Custom-length items enter production as soon as the order is confirmed, so the window on those is shorter.

I entered the wrong shipping address. What now?

Write to us immediately with the order number and the correct address. Once a package is scanned in by the carrier we cannot reroute it. If it comes back to us as undeliverable, we contact you to arrange a reshipment and a second shipping charge may apply.

My package says delivered but it is not here.

Check with anyone else at the address and look for a carrier note first — then email us with the order number within 7 days of the delivery date. We file the claim with the carrier and send a replacement or a refund once the claim is confirmed.

Returns & support

How long do I have to return something?

30 days from the day your order arrives. The item has to be unused, in the condition you received it, tags on, in its original packaging, and you need the order number or proof of purchase. Full detail on the Return & Refund Policy.

How do I start a return?

Email support@icontactic.com with your order number and the item. If the return is accepted we reply with the instructions and the return address. Items sent back without a return request first are not accepted.

Who pays for return shipping?

We do, on anything defective, damaged or incorrect — we send a prepaid label. On every other return you cover it; ask us for a prepaid label and its cost comes off the refund.

When do I get my money back?

Approved refunds go back to the original payment method within 10 business days of approval. Your bank or card issuer may take extra time to post it. If more than 15 business days have passed since approval, email us.

What cannot be returned?

Custom or personalized items including custom-length straps, gift cards, and anything marked final sale on its product page. Hygiene-sensitive items come back only if unopened. Installed hardware counts as used once the adhesive has been set.

Do you do exchanges?

The fastest route is to return what you have and, once the return is accepted, place a new order for what you want. That way the replacement is not waiting on the inbound package clearing inspection.

How do I reach a human?

Email support@icontactic.com or use the form on our Contact page. We answer Monday to Friday, 9:00 AM to 6:00 PM Eastern, usually within one business day. Include your order number and we can skip a round trip.

Not here

Ask us the one we did not write down.

Especially if it is a measurement. If a spec you need is missing from a product page, tell us and we will either give you the verified number or say plainly that we do not have it yet.