Contact ICONTACTIC
Contact ICONTACTIC
Questions about fit, compatibility, an order, or a spec you could not find on the page. Include your order number if you have one and we can skip a round trip.
Message sent.
Thanks — it landed. We answer Monday to Friday, 9:00 AM to 6:00 PM Eastern, usually within one business day. Check your spam folder if you do not hear from us, and add support@icontactic.com to your contacts.
Write to us
support@icontactic.com
Prefer your own mail client? Write straight to support@icontactic.com. Same inbox, same people, and nothing you send to support puts you on a marketing list.
Monday to Friday
9:00 AM to 6:00 PM Eastern. Messages sent over the weekend are answered on the next business day, in the order they arrived. Most get a reply within one business day.
Correspondence and legal notices
Icontactic
3661 South Miami Avenue
Miami, FL 33133
United States
Not a store, and not the returns address. This is where a Notice of Dispute or an arbitration opt-out goes under our Dispute Resolution policy.
Where approved returns go
Icontactic
4974 Plymouth Sorrento Rd
Apopka, FL 32712
United States
Ship only after your return has been accepted — an unannounced package cannot be matched to an order. Start one on the Return & Refund Policy.
Some answers are faster than we are
Check the timeline first
We pack and hand off in 1 to 2 business days, then transit is usually 3 to 5. Tracking can take 24 hours to start moving. The whole flow is on Our Warehouse.
Start it by email
30 days from delivery, and the return has to be accepted before you ship. Conditions, timings and the returns address on the Return & Refund Policy.
Fit is a measurement
We publish measured internal dimensions rather than model lists. Check the specification table, then the FAQ — and if the number you need is missing, ask us for it.
What to put in the message
Include these
- Your order number, if the message is about an order
- The exact product and variant — colour, size, mount type
- Photos, if there is something to see
- What you are trying to fit it to, for compatibility questions
Send these
- Card numbers or payment details — we never need them by email
- A return shipment before the return has been accepted
- Duplicate messages across channels; it puts you further down the queue, not further up
We answer questions about our own products. We do not give legal advice, and we cannot tell you what is lawful to carry or store where you live — those rules vary by state and by city, and checking them is your responsibility before you order.