Our Warehouse

Operations

Our Warehouse

One fulfilment operation in Apopka, Florida. One inventory, one place your order is picked from, one place it comes back to. Here is what happens between the confirmation email and the tracking number.

Location
Apopka, Florida
Processing
1–2 business days
Carriers
USPS / UPS / FedEx
Coverage
United States only

From confirmation to carrier

  1. Hour 0Order confirmed. It drops into the queue in the order it was received.
  2. Day 1–2Picked, checked and packed. This is the processing window, and it is not transit time.
  3. HandoffScanned and handed to USPS, UPS or FedEx. Your shipping confirmation goes out with the tracking number.
  4. +24 hTracking can take up to a day to start updating after the carrier scans the package.
  5. 3–5 daysTypical transit inside the United States, depending on where you are.

Processing runs Monday to Friday and skips U.S. holidays. An order placed Friday evening starts its clock Monday morning.

Nothing goes on a shelf unchecked

Inbound stock is received against its purchase order and checked before it is put away. Anything that fails goes back to the supplier rather than into the bin your order is picked from.

01 / RECEIVE

Counted against the order

Quantities, colours and variants are reconciled with what we actually ordered. A short shipment is caught here, not by a customer.

02 / INSPECT

Hardware and stitching

Buckles, snaps, zippers and seams are checked on intake. Hardware is the part that fails first on carry gear, so it is the part we look at first.

03 / SEPARATE

One variant per bin

Colours and sizes are binned separately and never mixed. It is the single cheapest way to stop a wrong-colour pick before it starts.

This is also where specifications get confirmed.

Measurements published on a product page come from the production unit in this building, not from a supplier sheet. Until a unit has been measured here, the field on the page stays marked pending. More on that on About ICONTACTIC.

How your order is packed

Step
What it means
Pick
Picked to the exact variant on the order — colour, size and mount type are part of the variant, not an afterthought at the bench.
Verify
The picked items are checked against the order line by line before the box is closed. Multi-item orders ship together from one location, so there are no partial deliveries to chase.
Configured orders
Bag-and-holster orders are verified against the hand, make, model and colour you selected. Only supported combinations can be ordered in the first place, and the pick is checked against the selection again here.
Made to order
Custom-length straps are cut and finished to the measurement you entered, one at a time. They enter production as soon as the order is confirmed, which is why they are final sale.
Pack
Some items ship in their retail packaging inside an outer box. Hardware ships with the adhesive pad, screws and anchors listed under Included on its product page.

Carrier handoff

We ship with USPS, UPS and FedEx and pick the carrier per order based on destination, size and service. We cannot guarantee a specific carrier, and we cannot reroute a package once it has been scanned in.

  • You get a shipping confirmation email with the tracking number as soon as the package is handed over.
  • Tracking can take up to 24 hours to show movement after the first scan.
  • If a package comes back to us because the address was wrong or incomplete, we contact you to arrange a reshipment; a second shipping charge may apply.
  • Damaged or lost in transit: email us within 7 days of the delivery date, or of the expected delivery date, and we file the carrier claim.
Check the shipping address before you pay.

An address correction after handoff is a carrier decision, not ours. The two minutes you spend re-reading it at checkout are the cheapest minutes in the whole process.

What this warehouse does not do

NOT OFFERED

Straight answers

  • No walk-ins, no showroom and no local pickup. It is a fulfilment operation, not a store.
  • No international shipping, and no freight forwarding to a reshipper on your behalf.
  • No dropshipping under someone else’s label.
  • No unannounced returns. A package with no accepted return request cannot be matched to an order.
HOW TO REACH IT

Through support, every time

  • Order changes and cancellations: email as early as you can, before handoff.
  • Missing, damaged or wrong item: email within 7 days of delivery.
  • Return authorization: email first, ship after it is accepted.
  • Support hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern.

Approved returns come back here

The building that picks your order is the building that receives it if it comes back. Approved returns go to:

Returns address
Conditions
Icontactic
4974 Plymouth Sorrento Rd
Apopka, FL 32712
United States
Ship only after your return has been accepted, use a tracked service, and keep the tracking number until the refund lands. We repeat this address in the email that approves your return, and it is published on our Return & Refund Policy.

Inbound returns are checked against the order and inspected at the same bench as inbound stock. We tell you the result before any refund is released.

A package that arrives without an accepted return request has no order to match it to: it cannot be inspected and it cannot be refunded. Email support@icontactic.com first — it takes one message and it is the difference between a refund and a lost box. Letters and legal notices go to our business address in Miami, not to this one.

Order questions

Where is it, and what is in the box?

Send the order number and we will tell you exactly where it is in the flow above.

Contact us Shipping policy Return policy

Fulfilment & returns: Icontactic, 4974 Plymouth Sorrento Rd, Apopka, FL 32712 · Business address: Icontactic, 3661 South Miami Avenue, Miami, FL 33133 · support@icontactic.com