Shipping policy

Where we ship. Addresses in the United States. No international shipping for now.

Cost. Free on every order. No minimum.

Processing. We pack and hand off orders within 1 to 2 business days (Monday to Friday, U.S. holidays excluded) after the order confirmation. Processing time is not transit time.

Transit. Once the box leaves our facility, delivery usually takes 3 to 5 business days depending on where you are. You get a shipping confirmation email with a tracking number; tracking can take up to 24 hours to update after the carrier scans the package.

Carriers. USPS, UPS or FedEx. We pick the carrier per order and cannot guarantee a specific one.

Address accuracy. Double-check your address at checkout. If a package comes back to us because the address was wrong or incomplete, we contact you to arrange a reshipment; a second shipping charge may apply.

Lost or damaged in transit. If the package arrives damaged, or tracking shows it lost, email support@icontactic.com within 7 days of the delivery date (or the expected delivery date) with your order number and photos where relevant. We file the claim with the carrier and send a replacement or a refund once the claim is confirmed.

Packaging. Some items ship in their retail packaging inside an outer box.

Support. Monday to Friday, 9:00 AM to 6:00 PM Eastern. Email: support@icontactic.com.