Shipping policy

Where we ship. ICONTACTIC ships to addresses in the United States. We do not ship outside the United States at this time.

Cost. Shipping is free on every order, with no minimum.

Processing. Orders are processed within 1–2 business days (Monday to Friday, excluding U.S. holidays) after the order confirmation. Processing time is not transit time.

Transit. Once your order leaves our facility, delivery typically takes 3–5 business days depending on the destination. You will receive a shipping confirmation email with a tracking number; tracking updates can take up to 24 hours to appear after the carrier scans the package.

Carriers. We ship with national carriers (USPS, UPS or FedEx). We choose the carrier per order; we cannot guarantee a specific carrier.

Address accuracy. Please check your address at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-shipment; a second shipping charge may apply.

Lost or damaged in transit. If your package arrives damaged or tracking shows it as lost, contact us within 7 days of the delivery date (or the expected delivery date) at support@icontactic.com with your order number and photos where relevant. We will file the carrier claim and send a replacement or refund once the claim is confirmed.

Product notes. Some items are shipped in their retail packaging inside an outer box. Weights and dimensions listed on a product page are published only after supplier verification; shipping is not affected by them.

Support. Monday to Friday, 9:00 AM – 6:00 PM (EST). Email: support@icontactic.com.