Return & Refund Policy
Return & Refund Policy
Thirty days from the day it lands on your doorstep. Unused, in its original packaging, with the order number. Defective, damaged or wrong item, and the return ships on us.
The return window
You have 30 days from the day your order arrives to request a return. We count from delivery, not from the order date, so a slow carrier never eats into your window.
What comes back
- Unused, in the condition you received it
- Tags attached, original packaging included
- Order number or proof of purchase on hand
- Return requested and approved before shipping
What does not
- Gear that has been worn, mounted, cut or field-used
- Custom or personalized items, including custom-length straps
- Gift cards and anything marked final sale on its product page
- Packages sent back without an approved return request
Magnetic mounts and hardware are installed with an adhesive pad and screws. Once the adhesive has been peeled and set, the item counts as used. Dry-fit the position first, then commit.
How to start a return
-
Email us
Write to support@icontactic.com with your order number and the item you want to send back. One line about why helps us fix the product page for the next person.
-
Wait for the go-ahead
If the return is accepted we reply with the return instructions and the return address. We answer Monday to Friday, 9:00 AM to 6:00 PM Eastern, usually within one business day.
-
Ship it tracked
Ship only after the return is accepted. Use a tracked service and keep the tracking number until the refund lands. Items sent back without a return request first are not accepted.
-
We inspect and refund
We let you know once the return is received and inspected, and whether the refund is approved.
This is our fulfilment address, not our business address. Returns go here; letters and legal notices go to the address at the bottom of this page.
Do not send anything to this address before your return has been accepted. Unannounced packages cannot be matched to an order and are not accepted.
The timeline, end to end
- Day 0Your order is delivered. Open the box and check it the same day.
- Day 0–7Window to report anything defective, damaged or incorrect.
- Day 0–30Window to request a standard return for any other reason.
- After approvalYou ship it back, tracked, to the address we send you.
- On arrivalWe inspect it and tell you whether the refund is approved.
- ≤ 10 business daysApproved refunds go back to the original payment method.
Damaged, defective or the wrong item
Check your order when it lands. If something is defective, damaged or not what you ordered, contact us within 7 days of delivery and we make it right with a replacement or a refund. Photos of the fault and of the outer box speed this up.
A fault in the build
A seam, a zipper, a buckle or a snap that failed out of the box. Replacement or refund, your call, and we send the prepaid return label.
The carrier got to it first
Package crushed, torn or opened on arrival. Email us within 7 days of the delivery date with your order number and photos. We file the claim with the carrier and send a replacement or a refund once the claim is confirmed.
Not what you ordered
Wrong colour, wrong size, wrong configuration on a bag-and-holster order. Our mistake, our label, and we ship the right one.
If tracking shows the package as lost, the same 7-day window applies from the expected delivery date. Full detail in our Shipping Policy.
Final sale, and why
A short list, and every entry has a reason we can say out loud.
Sizing is the number one reason gear comes back. The strap guide and the belt size guide live on their product pages — a tape measure beats a guess. See How to build a modular belt setup if you are putting a system together from scratch.
Refunds
Refunds go back the way the money came in. We cannot redirect a refund to a different card, account or person.
Exchanges
Fastest route: return what you have and, once the return is accepted, place a new order for what you want. That way the replacement is not waiting on the inbound package clearing inspection.
Who pays the return shipping
Defective, damaged or incorrect
We send you a prepaid label. You pay nothing to send it back.
Every other return
You cover the return shipping. If you would rather not deal with a carrier, ask us for a prepaid label and its cost comes off the refund.
Outbound shipping is free on every order inside the United States, with no minimum. We do not ship internationally at this time.
Changes and cancellations
Email support@icontactic.com as early as you can. We pack and hand off orders within 1 to 2 business days, and we can only change or cancel an order while it is still with us — once the carrier has it, the order has to run its course and come back as a return.
Custom-length items go into production as soon as the order is confirmed, so the window on those is shorter still.
Tell us what happened and we will sort it.
Order number, the item, and a photo if there is something to see. Monday to Friday, 9:00 AM to 6:00 PM Eastern, usually answered within one business day.
Last updated: September 8, 2026 · Returns: Icontactic, 4974 Plymouth Sorrento Rd, Apopka, FL 32712 · Business address: Icontactic, 3661 South Miami Avenue, Miami, FL 33133, United States
This page describes the same terms as our Refund Policy, which forms part of our Terms of Service. Disputes are handled under our Dispute Resolution & Arbitration policy.