Refund policy

30-day returns. You have 30 days after receiving your order to request a return. To be eligible, the item must be unused, in the condition you received it, with any tags attached and in its original packaging, and you need the order number or proof of purchase.

How to start a return. Email support@icontactic.com with your order number and the item you want to return. If the return is accepted we will send you the return instructions and the return address. Items sent back without a prior return request are not accepted.

Return address. Icontactic, 3661 South Miami Avenue, Miami, FL 33133, United States. Send the return only after it has been accepted, with a tracked service, and keep the tracking number.

Damaged, defective or wrong items. Inspect your order on arrival. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery so we can make it right with a replacement or a refund.

Non-returnable items. Custom or personalized items (for example a custom-length strap cut to your measurement), gift cards, and items marked final sale on the product page. Hygiene-sensitive items are returnable only if unopened.

Exchanges. The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order.

Refunds. We will notify you once we have received and inspected the return and tell you whether the refund is approved. Approved refunds go back to the original payment method within 10 business days. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed since your refund was approved, contact us at support@icontactic.com.

Return shipping cost. Return shipping is free for defective, damaged or incorrect items: we will send you a prepaid label. For all other returns the customer pays the return shipping. If you ask us to issue a prepaid label instead, its cost is deducted from the refund.