Refund policy

30-day returns. You have 30 days from the day your order arrives to request a return. The item has to be unused, in the condition you received it, tags on, in its original packaging, and you need the order number or proof of purchase.

How to start one. Email support@icontactic.com with your order number and the item you want to send back. If the return is accepted, we reply with the return instructions and the return address. Items sent back without a return request first are not accepted.

Return address. Icontactic, 4974 Plymouth Sorrento Rd, Apopka, FL 32712, United States. This is our fulfilment address, not our business address — returns go here, while letters and legal notices go to Icontactic, 3661 South Miami Avenue, Miami, FL 33133, United States. Ship only after the return is accepted, use a tracked service, and hang on to the tracking number.

Damaged, defective or wrong items. Check your order when it lands. If something is defective, damaged or not what you ordered, contact us within 7 days of delivery and we make it right with a replacement or a refund.

What cannot be returned. Custom or personalized items (a custom-length strap cut to your measurement, for example), gift cards, and anything marked final sale on the product page. Hygiene-sensitive items come back only if unopened.

Exchanges. Fastest route: return what you have and, once the return is accepted, place a new order for what you want.

Refunds. We let you know once the return is received and inspected, and whether the refund is approved. Approved refunds go back to the original payment method within 10 business days. Your bank or card issuer may take extra time to post it. If more than 15 business days have passed since approval, email support@icontactic.com.

Return shipping. Free for defective, damaged or incorrect items: we send you a prepaid label. For every other return, you cover the return shipping. Ask us for a prepaid label and its cost comes off the refund.